DELIVERY TERMS & CONDITIONS
DELIVERY REGIONS
Zone 1 - NSW - Sydney, Newcastle, Central Coast, Port Macquarie & Wollongong
Zone 2 - NSW & ACT - Albury, Coffs Harbour, Northern Rivers, Orange & Riverina
Zone 2 - QLD - Brisbane & Gold Coast
Zone 2 - VIC - Melbourne, Bendigo & Geelong
Zone 3 - SA - Adelaide
Zone 4 - TAS - Hobart, Devenport & Launceston
Zone 5 - WA - Perth
We reserve the right to change our delivery regions at any given time without notice.
WHEN WILL MY ORDER ARRIVE
Delivery times
Zone 1 is 1 - 3 Business Days
Zone 2 is 2 - 4 Business Days
Zone 3 is 4 - 6 Business Days
Zone 4 is 5 - 7 Business Days
Zone 5 is 7 - 9 Business Days
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Deliveries are conducted during business hours on Business Days only.
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Business Days means Monday - Friday, excluding weekends and public holidays.
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Transit times are estimated and may change without notice.
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Delivery within these timeframes is not guaranteed and may be affected by factors such as freight volumes, network capacity, and state or territory restrictions.
For any queries relating to the delivery/location of your order, please contact orders@earthgold.com.au.
WHAT IF I’M NOT AT HOME
If you have not left clear instructions at the checkout, our delivery driver will deem what is a safe place to leave your order, our driver will leave it without the need for a signature, they will knock on the door or press your doorbell once and leave. If there is deemed no safe place to leave your order, our driver will take it back to our warehouse. If this is the case, the driver will leave a note with details in your letterbox.
DIFFICULT OR DANGEROUS DELIVERY LOCATIONS
We care about our customers and our business, so we reserve the right to refuse to deliver to any location due to any reason that our drivers deem is dangerous or risky to them, others, our property, our vehicle, someone’s property or vehicle etc.
Steep inclines, steep descents, stairs, vegetation, pets, long driveways, slippery conditions, any unsafe appearing areas, certain gates etc. are just a few of many conditions or situations that will be rejected for delivery to your front door area or at all.
We will not deliver to a residential clients address where our driver has to pay for parking, park illegally or where they are at anytime out of the line of sight of our parked delivery van.
RETURNS
In the unlikely event that your purchase is faulty, damaged, or incorrect we’ll happily refund or replace your order, just email orders@earthgold.com.au. Please note we don't offer a return for change of mind.
ORDER QUERIES
Should you have a different question not covered here above regarding your order, please contact us at orders@earthgold.com.au.